Effective Date:

4/17/25

Last Updated:

4/17/25

We do not sell your personal information or share your data for third-party marketing purposes. No mobile opt-in will be shared with third parties for marketing purposes.

SMS DISCLAIMER:

By providing your phone number, you agree to receive text messages via Sierra Star Reviews LLC. Message frequency may vary based on your interaction with the business. Message and data rates may apply. Reply "STOP" to unsubscribe at any time, or "HELP" for assistance and support from the brand regarding the SMS messaging. We do not share or sell your phone number to third parties for marketing purposes.

1. Introduction

Sierra Star Reviews ("Company," "we," "our," or "us") values your privacy and is committed to ensuring that your information is treated responsibly. This Privacy Policy explains how we collect, use, and protect personal information when offering services on behalf of our clients. This Privacy Policy complies with the laws of the United States, including the:

Telephone Consumer Protection Act (TCPA) Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM) California Consumer Privacy Act (CCPA)Nevada Revised Statutes (NRS 603A) General Data Protection Regulation (GDPR)

By using our services, you agree to the practices described below. If you do not agree, please do not use our platform.

2. Information We Collect

In the course of delivering our review automation services, we collect the following types of information:

Business Information:

This includes any data publicly available or provided by the business itself, such as:

Company name, physical address, email address, and phone number, Website URL, social media profiles, and other contact details. Additional publicly available business data to help us provide accurate review management services

Client Information:

Businesses provide customer information to send review requests. This includes:

Customer names, phone numbers, email addresses.

Communication Data:

We also gather information related to communications sent through our platform, such as:

SMS, emails, and other forms of communication logs on communication performance, such as delivery reports and engagement metrics (open rates, click rates, etc.)

Technical Data:

This includes information automatically collected when you interact with our website or services: IP addresses, device information, and browser types. Usage statistics, such as pages visited and time spent on each page Cookies, pixel tags, and other tracking technologies to monitor and optimize our services

3. How We Use Information

The information we collect is used for several essential purposes:

Automating Review Requests: To send SMS and email review invitations based on transaction and interaction data. Sending Customer Feedback Requests: To send customized feedback requests on behalf of businesses to gauge customer satisfaction. Improving Services: To analyze data and improve our services, optimize user experience, and enhance communication strategies. Ensuring Regulatory Compliance: To ensure compliance with privacy laws such as the TCPA, CAN-SPAM, and GDPR, and to obtain customer consent before sending communications. Customer Support:To respond to queries and assist with troubleshooting matters related to our services.

4. Information Sharing & Disclosure

We take data privacy seriously and do not sell, rent, or trade any collected information. However, we may share information in the following limited circumstances:

With Businesses: We share customer responses and feedback directly with the business that provided the contact details to allow businesses to respond accordingly. With Service Providers:We may employ third-party service providers (e.g., for hosting, communications, analytics, payment processing) who are prohibited from using your data for any purpose other than assisting us in providing the service. Legal Compliance:We may disclose information in response to legal processes such as subpoenas, court orders, or regulatory inquiries.Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of the business transaction. You will be notified of such changes by email or a notice on our website.

5. Data Retention

We retain customer contact information and other data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a shorter retention period is required or permitted by law. Specifically, we retain data: For as long as necessary to provide review automation services For the duration of our contractual relationship with businesses To comply with legal or regulatory requirements Businesses can request deletion of customer data by contacting us at
[email protected]. We will respond to such requests within a reasonable timeframe, subject to legal or operational retention requirements.

6. Security Measures

While we take reasonable steps to protect your data, we cannot guarantee complete security due to the inherent risks of data transmission over the internet. By using our services, you accept these risks.

7. Compliance with Laws (TCPA, CAN-SPAM, GDPR, NRS 603A)

We comply with data protection and consumer communication laws, including:

TCPA:Ensuring SMS messages are sent only to recipients who have consented, and allowing customers to opt-out by replying “STOP.”CAN-SPAM Act:Commercial emails include an unsubscribe mechanism and are clearly labeled. GDPR:For customers in the EU/EEA, we respect all data subject rights and act as a data processor for our clients. NRS 603A:We respect consumer privacy rights under Nevada law, including the right to request that personal information is not sold.

8. Opt-In and Opt-Out Procedures

Opt-In:Customers will receive a clear opt-in text to confirm their consent before receiving review requests or text messages.Opt-Out:Customers can opt-out of receiving SMS messages at any time by replying "STOP." A confirmation message will be sent to verify the opt-out request.Help Instructions:For assistance, customers may reply "HELP" or contact us directly at [email protected].

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy to reflect changes in our practices, legal obligations, or industry standards. We will notify businesses and customers by posting the updated policy on our website, and the "Last Updated" date will be revised accordingly. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the information we collect, please contact us at:

Email:[email protected]

We will respond to inquiries promptly.